FAQ

Frequently Asked Questions (FAQ)

Where is my order?

All items are made-to-order.
Production can take 3–20 business days, depending on volume, holidays, and item type.

Once your order ships, you’ll receive a tracking number by email.

If your order is still in production, that is normal.

Why is production taking so long?

Print-on-demand means your item is created individually for you.
Production times vary because of:

  • seasonal spikes

  • material availability

  • carrier delays

  • print partner workload

Most orders ship within 7–12 business days, but busy seasons may reach 20.

How long does shipping take?

Once shipped:

  • U.S. orders: 3–10 business days

  • International orders (when available): 10–30 business days

Shipping times are estimates provided by carriers.
We do not control carrier delays.

Can I cancel or change my order?

No.
Once an order enters production, it cannot be canceled or modified.

Production begins almost immediately after checkout.

Can I return or exchange an item?

No.
Because everything is custom-made, we do not accept returns or exchanges for:

  • wrong size

  • wrong color

  • changing your mind

  • buyer’s remorse

This policy protects our small business and keeps prices fair.

What if my item arrives damaged or wrong?

We will fix it — as long as the issue is from production.

To qualify for a replacement, you must send:

  • photo of the package before opening

  • photos during opening

  • photo of the item inside the packaging

  • clear photos of the issue itself

  • photo of packing slip (if included)

These requirements come from our print partners.
Without these photos, replacements cannot be approved.

Tracking says delivered, but I didn’t get my package.

If tracking shows “Delivered,” the order is considered completed.

We do not replace or refund orders that show as:

  • delivered to the correct address

  • stolen after delivery

  • picked up by someone else at the home

Please check with household members, neighbors, or your local post office.

My package is lost or stuck in transit.

If tracking shows:

  • no movement

  • “lost”

  • or hasn’t updated in several days

Email us and we’ll contact the carrier.
A replacement may be issued once the carrier confirms the loss.

Do you ship internationally?

If enabled at checkout, yes.
International customers are responsible for all customs fees and import taxes.

Refusing a package due to customs fees does not qualify for a refund.

Why does my order come in multiple packages?

Some items are produced by different print partners.
This means your order may ship separately.

Each shipment will have its own tracking number.

Do you offer signature confirmation?

Yes — for higher-value orders, we may require a signature on delivery.

If you do not sign, the package will be returned to the carrier.
No refunds or free replacements will be issued for missed signatures.
A new shipping fee applies if you want it resent.

Why can’t I use a PO Box?

Some carriers or products cannot ship to PO Boxes.
If a PO Box is unsupported, you must provide a full physical address.

Can I get my order faster?

Not at this time.
Production and shipping speeds depend on our print partners.

Expedited shipping does not shorten production time.

How do I contact you?

Email: [your support email]
Business hours: Monday–Friday
Response time: 1–3 business days

Be sure to include your order number and all required photos (if reporting an issue).