Contact information

Contact Us

Need help with an order?
Reach out and we’ll look into it.

Email: [ga@mydriventrade.com]
Business Hours: Monday–Friday
Response Time: 1–3 business days
(Weekends & holidays not included.)

Before You Contact Us

To help us resolve your issue as fast as possible, please include:

  • Your order number

  • The email used at checkout

  • A clear explanation of the issue

  • All required photos (listed below)

Missing items or missing photos will delay or prevent a replacement claim.

Required Photos for Damaged or Incorrect Items

To qualify for a replacement, you must send all of the following:

1. Photo of the package BEFORE opening

  • Shipping label fully visible

  • Any dents, rips, tears, holes, or crushed areas clearly shown

2. Photos DURING the opening

  • Showing the package being opened

  • Showing the inside packaging exactly how it arrived

  • This proves the item wasn’t damaged after opening

3. Photo of the item INSIDE the packaging

  • Before removing it

  • Showing how it was packed and its condition

4. Close-up photos of the actual issue

Examples:

  • Misprint

  • Scratches or tears

  • Wrong color, size, or style

  • Incorrect item received

5. Photo of the packing slip (if included)

Some suppliers include packing slips; if yours does, we need it pictured.

These photo requirements come directly from our print partners.
Requests without these photos cannot be processed.

What We Can Help With

  • Damaged items (with required photos)

  • Misprints, defects, or incorrect items

  • Orders showing “lost” or stuck in transit

  • Any verified production error

  • Pre-order questions

What We Cannot Change

  • Orders already in production

  • Wrong address entered at checkout

  • Sizing issues

  • Delivery delays by carriers

  • Packages marked “Delivered”

  • Damage claims without required photos

These limits match our Return & Refund Policy and protect both you and the shop.

Order Status

Production time can range from 3–20 business days, depending on seasonal demand and item type.
Tracking will be sent automatically once the order ships.

Requesting a Replacement

You must contact us within 7 days of delivery and include:

  1. Your order number

  2. ALL required photos

  3. A short description of the problem

Approved replacements are sent at no cost.