Contact information

Contact "PortalGrove"

Questions about an order, a product, or something you discovered in the Grove? Our support team is here to help.

Email Support

support@portalgrove.shop

Customer support is available Monday through Sunday, Pacific Time.

We typically respond within 1–2 business days. Response times may be longer during holidays, new releases, or periods of unusually high order volume.

Contacting Us About an Order

To help us locate your order and respond as efficiently as possible, please include:

  • Your order number

  • The email address used at checkout

  • A brief description of your question or concern

For damaged, defective, or incorrect items, please review our Return & Refund Policy before contacting us. That page explains the information that may be needed to review your request.

How We Can Help

You may contact PortalGrove about:

  • Order questions

  • Product information

  • Shipping or tracking concerns

  • Return or refund questions

  • Damaged, defective, or incorrect items

  • General customer support

Support Availability

PortalGrove currently provides customer support by email only. Phone and live-chat support are not available at this time.

Thank you for visiting PortalGrove. We will review your message and respond as soon as possible within our normal support hours.