Legal notice

Legal Information & Disclaimer

General Information

PortalGrove makes reasonable efforts to keep the information on this website accurate, helpful, and current.

However, website content may occasionally contain typographical errors, inaccurate descriptions, incorrect prices, outdated availability information, technical errors, or other unintended mistakes.

PortalGrove may correct errors, update information, or change website content at any time without prior notice.

Nothing on this website should be understood as a guarantee that every product, feature, price, promotion, or item of information will remain available or unchanged.

Product Information

PortalGrove makes reasonable efforts to describe and display products accurately.

Product information may include:

  • Photographs and digital images

  • Colors

  • Materials

  • Measurements

  • Sizing information

  • Design placement

  • Care instructions

  • Product features

  • Availability information

The appearance of a product may vary slightly because of factors such as:

  • Screen or device settings

  • Lighting and photography

  • Fabric, material, or texture differences

  • Printing, embroidery, or manufacturing methods

  • Reasonable manufacturing tolerances

  • Minor variations between individual items

Product images may be enlarged, cropped, styled, or arranged to show detail.

Minor variations that do not materially affect the product’s appearance, quality, or intended use are not necessarily considered defects.

A product that differs materially from its description, order confirmation, or published measurements may qualify for review under our Return & Refund Policy.

Sizing and Fit

Sizing and fit can vary between products, styles, manufacturers, and materials.

Customers are responsible for reviewing the size chart and product information provided before placing an order.

A customer’s usual size in another brand does not guarantee the same fit in a PortalGrove product.

PortalGrove does not guarantee a particular fit based solely on a customer’s usual size, personal preference, or prior experience with another product.

If the size received differs from the size shown in the order confirmation, or if a product materially differs from its published measurements, the matter may qualify for review under our Return & Refund Policy.

Product Use and Care

Customers are responsible for reviewing and following any care instructions, warnings, sizing information, or use instructions provided with a product or displayed on its product page.

PortalGrove is not responsible for damage caused by:

  • Improper washing or drying

  • Improper ironing

  • Bleach or harsh chemicals

  • Alteration or modification

  • Misuse

  • Accidental damage

  • Failure to follow care instructions

  • Normal wear and tear

Customers should discontinue use of any product that appears damaged or unsafe and contact PortalGrove when appropriate.

Product-specific warnings or instructions displayed on a product page or included with a product form part of the information applicable to that product.

Pricing and Listing Errors

PortalGrove makes reasonable efforts to display accurate prices, product details, promotions, and availability.

Occasionally, an item may be listed with an incorrect:

  • Price

  • Description

  • Image

  • Discount

  • Promotion

  • Product option

  • Availability status

  • Shipping charge

PortalGrove may correct a clear listing, pricing, promotional, or technical error at any time.

We may refuse or cancel an order affected by such an error, including after an order confirmation has been sent.

If payment has already been collected for an order that PortalGrove cancels because of an error, the appropriate amount will be refunded to the original payment method.

Additional order terms are provided in our Terms of Service.

Product Availability

Products, designs, colors, sizes, and other options are subject to availability.

PortalGrove may change, limit, suspend, or discontinue a product or product option without prior notice.

If an ordered item becomes unavailable before fulfillment, PortalGrove may:

  • Contact the customer about available options

  • Offer a substitute with the customer’s approval

  • Remove and refund the unavailable item

  • Cancel and refund the affected order

PortalGrove does not guarantee that an item displayed on the website will remain available indefinitely.

Promotions and Special Offers

Promotions, discount codes, giveaways, sales, and special offers may be subject to additional conditions, including:

  • Eligibility requirements

  • Start and end dates

  • Product exclusions

  • Minimum purchase amounts

  • Quantity limits

  • Availability restrictions

  • One-use or one-customer limits

Unless otherwise stated, promotions cannot be combined and have no cash value.

Discounts generally cannot be added after an order has been completed.

PortalGrove may correct, suspend, or cancel a promotion affected by a clear error, technical problem, unauthorized use, or misuse.

Ending or changing a promotion does not affect orders already accepted under the valid terms of that promotion, except where correction is necessary because of a clear error or where applicable law permits otherwise.

Website Availability

PortalGrove works to keep the website available, secure, and functioning properly.

We cannot guarantee that the website will always operate without interruption, delay, technical difficulty, or error.

The website may occasionally be affected by:

  • Scheduled maintenance

  • Technical problems

  • Internet or hosting interruptions

  • Shopify or service-provider interruptions

  • Security concerns

  • Software updates

  • Events outside PortalGrove’s reasonable control

PortalGrove may update, suspend, restrict, or discontinue parts of the website when reasonably necessary.

We are not responsible for temporary website unavailability outside our reasonable control, except where responsibility cannot legally be limited.

Third-Party Services

PortalGrove may use services provided by independent third parties, including:

  • Shopify

  • Payment processors

  • Fulfillment providers

  • Shipping carriers

  • Email providers

  • Analytics providers

  • Customer-service services

  • Other technology or business-service providers

These companies may operate under their own terms, policies, and privacy practices.

PortalGrove is not responsible for an independent third party’s systems, conduct, interruptions, security, or policies when those matters are outside our ownership or reasonable control.

Nothing in this section removes any responsibility PortalGrove has under applicable law for selecting, using, or overseeing service providers where such responsibility cannot be excluded.

Third-Party Links

This website may contain links to websites, resources, services, or content operated by third parties.

Third-party websites are not owned or controlled by PortalGrove.

PortalGrove does not guarantee the:

  • Accuracy

  • Availability

  • Security

  • Products

  • Services

  • Content

  • Terms

  • Privacy practices

of independent third-party websites.

Links are provided for convenience or additional information and do not necessarily mean that PortalGrove endorses every statement, product, service, or practice found on the linked website.

Customers access third-party websites at their own discretion and should review the applicable terms and privacy policies.

Intellectual Property

Unless otherwise stated, the PortalGrove name, branding, logo, original artwork, product designs, graphics, photographs, written content, page layouts, and other original materials are owned by PortalGrove or used with permission.

Website content may be protected by copyright, trademark, and other intellectual-property laws. Original authorship and artistic content displayed on websites may qualify for copyright protection.

You may not copy, reproduce, modify, publish, distribute, sell, license, or commercially exploit protected PortalGrove content without prior written permission.

Purchasing a PortalGrove product does not transfer ownership of any artwork, design, branding, copyright, trademark, or other intellectual property appearing on the product.

Third-party names, marks, logos, artwork, and other protected content remain the property of their respective owners.

Nothing displayed on this website grants a license to use PortalGrove’s or another owner’s intellectual property except as expressly stated in writing.

Customer Content

Customers may occasionally submit reviews, photographs, comments, suggestions, or other content to PortalGrove.

Customers are responsible for ensuring that submitted content:

  • Is lawful

  • Is accurate to the best of their knowledge

  • Does not violate another person’s rights

  • Does not disclose private information without permission

  • Does not contain malicious code or harmful material

PortalGrove may decline, remove, or restrict submitted content that is unlawful, misleading, abusive, unrelated, infringing, or otherwise inappropriate.

Additional terms governing customer submissions are provided in our Terms of Service.

General Website Disclaimer

The content on this website is provided for general shopping, product-information, and customer-service purposes.

To the fullest extent permitted by applicable law, PortalGrove does not make warranties that:

  • The website will always be uninterrupted or error-free

  • Every website error will be corrected immediately

  • All information will remain complete or current at all times

  • Every product will remain continuously available

  • The website will be free from every harmful or unauthorized component

  • A product will meet every individual preference or expectation

This disclaimer does not remove any express promise made by PortalGrove, any applicable product warranty, or any customer right that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, PortalGrove will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential losses arising from the use of—or inability to use—this website.

PortalGrove is not responsible for losses caused by:

  • Incorrect information entered by the customer

  • Customer misuse of a product

  • Failure to follow care or use instructions

  • Unauthorized alteration of a product

  • Third-party websites not controlled by PortalGrove

  • Carrier or service-provider events outside PortalGrove’s reasonable control

  • Website interruptions outside PortalGrove’s reasonable control

Nothing in this Legal Information & Disclaimer excludes or limits responsibility for matters that cannot legally be excluded or limited.

Relationship to Other Policies

This Legal Information & Disclaimer should be read together with PortalGrove’s:

  • Terms of Service

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Your Privacy Choices page

Those policies provide more detailed information about orders, payments, shipping, returns, refunds, personal information, and customer rights.

If a specific policy directly addresses a particular issue, that more specific policy will apply to that issue, except where applicable law requires otherwise.

Changes to This Notice

PortalGrove may update this Legal Information & Disclaimer when our website, products, operations, or legal obligations change.

Updates become effective when posted unless a different effective date is stated.

Changes will not be applied retroactively where doing so would violate applicable law.

Contact Us

Questions about this Legal Information & Disclaimer may be sent to:

support@portalgrove.shop

Customer support is available Monday through Friday, Pacific Time.

We typically respond within 1–2 business days. Response times may be longer during holidays or periods of unusually high volume.

Last updated: July 28, 2026